FAQ

Custom Furniture Orders

 

Please contact a sales representative at Rustic Life Custom Furniture by phone 979-258-1159 or email texrustic@gmail.com. A 50% deposit will be required to place a custom order. A detailed description and photo of the furniture will be used to build your custom furniture.

Custom orders are not subject to change, cancellation, return or refund.  With all of our builders please anticipate a 4-6 week lead time on all out of stock or custom orders.  With our custom builders, stains will also vary depending on the type and cut of wood.  Please expect slight variations on all of our custom colors as they are hand mixed per order.

Furniture Deliveries and pick up

Customer's may pick-up furniture at our store location or we offer delivery service for an additional charge based on location. Deliveries within 20 miles of our store is FREE.  Deliveries outside 20 miles from our store location will cost $1 per mile from our store address to your address up to 100 miles. 

Customer's balances must be paid in full in order to be scheduled for delivery.  Our delivery process includes set up of furniture and removal of all trash. 

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Returns & Refunds

 

All Sales are FINAL. 

In the event there is a concern with your furniture please send pictures / inquiries to texrustic@gmail.com. Please give a description of your furniture. 

 

If the furniture is delivered and there is a concern, upon receiving pictures, emails and the appropriate needed information we will establish a plan of action and proceed accordingly.  

We make every effort in working with each customer to ensure they are completely satisfied with their purchase.  Please note that with all rustic furniture there are natural blemishes and imperfections which makes each piece unique and one of a kind. Rustic Life Custom Furniture reserves the right to determine if a piece of furniture will need to be repaired or reordered in the event there is a concern.

 

***ALL SALES ARE FINAL. INCLUDING DEPOSITS.***

Rustic Life Custom Furniture 205 Plantation - Lake Jackson, TX 77566 - (979) 258-1159 - texrustic@gmail.com

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